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MyChart - Messaging Our Doctor

AnewVista Staff

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Online Care Requires Messaging

Text Messaging our doctor has become a critical component of online care. When COVID lockdowns made in-person appointments more difficult, the adoption of online care accelerated.

Below is a step-by-step walkthrough of Kaiser's MyChart Messaging procedure.

NOTE: If the situation is urgent or an emergency, dial 911!


Step 1: Open the KP App or your network's MyChart App.

image of kp.org app


Step 2: Select the Messages tab at the bottom of the screen

image of welcome screen for kp.org app


Step 3: Select Go to Care Team InBox

image of messages screen for kp.org app


Step 4: Select the name of the person under care. This is typically our own name but it could be the name of someone in our family or someone we are helping.

image of name selection screen for kp.org app


Step 5: Press Next

image of connect screen for kp.org app


Step 6: To write a new message, press Send a message. If the new message is a follow-up to previous messages, find the conversation and press it instead.


image of message center screen for kp.org app

Step 7: Press Ask a medical question for most situations.

image of new message screen for kp.org app


Step 8: Press Non-Urgent Medical Question for most situations. NOTE: if the situation is an emergency, call 911.

image of medical question screen for kp.org app


Step 9: Select the doctor or care team member we would like to message

image of follow-up question screen for kp.org app


Step 10: Select the area below the Subject and type the name of the subject we want to discuss. Then select the area below Enter your message and type the message. Once the message is complete, press Send.

image of visti follow-up question for kp.org app

AnewVista Community Services provides resources and support to help older adults stay safe from scams. Visit us at www.anvcs.org to join a class or send us a note at info@anvcs.org 


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